Something's broken.
We're 90 minutes away.
AC down. Water leaking. Power out. Don't wait until business hours — we dispatch teams every minute of every day.
Call or WhatsApp
Tell us what's wrong + your location. Voice or chat — your choice.
We confirm the job
We confirm the fault, your address and the call-out fee. Nothing to pay up front — and nothing at all on an AMC-covered job.
Team dispatched
Nearest qualified team en route. Live tracking link sent to your phone.
Yes. Every day of the year, including public holidays. SLA: 1–2 hours dispatch time.
AED 50 for the call-out, plus VAT. That covers getting a team to you and the first inspection; labour and parts are quoted separately before any work starts. A night call between 8 PM and 6 AM adds AED 50 — there is no evening surcharge. If your AMC covers the job, the call-out is waived entirely.
Afterwards, not before. We dispatch as soon as we have your address — we don't hold an emergency waiting on a payment. The call-out goes onto an invoice you settle in the app once the team has been. If your AMC covers the job, there is nothing to pay.
Contract holders skip the queue, and every tier includes a set number of emergency call-outs at no extra charge — from six a year on Emergency Care up to twenty-six on Signature. Beyond those, the standard call-out applies. Ask us which tier fits how often you actually need us.